Reviews and Testimonials
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- Certificate Delivery
- How To Get In Touch With Us
- “I passed! What do I do next?”
- Course Experience
- Overall Customer Satisfaction
I have waited two weeks to get my certificate and nothing. Called customer service and they said I have to wait another 7-10 business days to get my new certificate, that is crazy having to wait almost a month for a certificate, unbelievable . Also rude customer service and slow delivery with no confirmation number or email. I need the certificate to get my license, so much for being \"3 easy steps\"
I would not recommend this service.
Response: Hi Montserrat,
We apologize for the inconvenience! While we take every effort to ensure our certificates make it to you on time, some factors outside of our control (such as postal errors) can occasionally cause delays. I see that you spoke with our service team earlier today and your certificate will be expedited to you; you should receive an e-mail with a tracking number shortly. Please let us know if you have any further issues or questions!
I need a confirmation email that proves I completed the course ASAP!!! how come you have no automatic system to send us a confirmation email!
Response: Hi Radwa, I see you completed the NY IPIRP course on 7/13. The state of New York requires that your certificate be on original paper, so we already shipped you a certificate via first class mail that should arrive with 5 business days after graduation. Please let us know if you have not received your certificate by 7/20. Thanks for checking in with us on this!
NY defensive driving
I love taking this courses online. I would do this again in the next 3 yrs.?
Cheapest traffic school out there and worth it if you need points taken off.
OSHA Course recommended to each and every industry.
Response: Thank you! Glad you enjoyed the 10-hour online training. Please let us know if you need anything else.
Never answers phone/ online chat
I've been calling and trying to get in touch with a representative and it's impossible with this company. I need my certificate by tomorrow for court and I'm trying to find out if the overnight is priority, because there's 3 types of overnight shipping, and I need the priority. It's taking a while for the certificate to come by first class mail and I still have no answers.. I never got an email confirmation about my course completion or any emails about my certificate being sent..Overall, this review was meant to point out that there's no available customer service at all with this place.
Response: Hello, I\'m so sorry to hear you have not been able to get through to anyone. We do offer overnight shipping and I have forwarded your request to our customer service director and supervisor to have someone contact you right away. Thanks and sorry again for the inconvenience!
Safe driving course
Just completed thje New York State safe driving course. Super easy to complete at home.
I have been referring customers for 3 years. Over the last two months, one family member and two family friends have had issues receiving completion certificates. After repeated phone calls and several "3 day express" shipments each, their certificates finally arrived. The frustration level is very high; especially when they have to appear in court without the certificate that they paid for! If this is happening to my family so regularly I am left to assume that my other referred customers will turn on me as well.
Response: Hi Charles, First thank you for the referrals and we apologize for the certificate issues. Please let us know what we can do to resolve this situation for you and your family/friends. We would gladly refund any expedited shipping that did not arrive on time, as well as any course fee for dissatisfaction with the course or customer experience.
thanks for having an online course. I'm so dang busy, I signed up for a course and finished it today on the last possible day but possible due to internet and not having to be in class
Just finished my 5hr course online. That was easy!