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Biometrics

Feb 06, 2013 by K.B.

I was locked out due to biometrics. I called and was on hold for a while before someone picked up the 1st time. They said they unlocked it, but they didn't and now I've been on hold for over 20 minutes.

Response: We regret that you had trouble getting through to the call center, and when we saw this complaint we ended up speaking to you personally, and resolving the matter to your satisfaction. We are very thankful that you gave us the opportunity to resolve this issue. You can respond to callcentermanagement@amersc.com with any questions or issues.

We do appreciate your feedback though, and we try when possible, to use suggestions and criticisms to improve our students experience and courses where appropriate.
Thanks again and we regret the trouble you had,
Michael


American Safety Council Reviews 1-800-732-4135 5125 Adanson Street, Suite 500 Orlando FL, 32804 USA 4.2 5.0 241 241 Rhonnet was extremely knowledgeable and she provided great help with excellent customer care.
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