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Will take 2 life to complete the course
I enrolled in this NY defensive driving course and it took more than 35 hours. The most annoying part is keep asking you to enter login phrase literally 10 times to validate the login.
Very frustrating and will not recommend or use this service again.
Response: Hi Mohammed,
We sincerely apologize for the issues you experienced in the course - we will definitely look into your issues with our keystroke validation. If you or anyone else has any issues with the keystroke program, we recommend calling our support team ASAP and switching to voice validation. If you are not a consistent typist, type too slowly or type too quickly, you might experience issues. While state regulations require that we utilize biometric validation programs, we do not intend for them to be a burden and would be happy to re-register you using the alternate validation method.
American Safety Council Quality Assurance
Texas Driving Course
I am extremely upset with this company and am absolutely appalled at the events leading to just receiving my certificate. After reading these reviews, I now see that I am not the only one who has had MULTIPLE issues receiving my completion certificate! After you complete this course, there is no confirmation whatsoever stating that my certificate will now be processed etc etc, nothing! Just takes you back to the home screen. Oh, and no email confirmation either! So after waiting two weeks, I received nothing. I called in and a representative stated that I never fully hit the submit button after having to input the precinct information for my ticket dismissal. How am I supposed to know? There is lack of direction on the website once the course is completed!! The representative then proceeded to complete this for me, but because she did, it showed my completion date as the date that she submitted it, and not my actual completion date!!!! After she realized, she apologized, but told me a supervisor (of which none were there) had to approve, and I had to wait til the following Monday to follow up! I then followed up on Monday and was told that everything was fixed and that I would receive my certificate in 7-10 days. Did I??? Nope!!!!!! After waiting nearly another two weeks, I called back and told the representative what happened. He told me they would send ANOTHER certificate, and I informed him that it must be expedited, because by that time I was already a month after my court date!!! I received the expedited certificate via 3 day priority mail, but it reflected the wrong completion date!!!! After supposedly being fixed, I was mailed a certificate reflecting the date that the first representative mistakenly input the first time.
Now, I\'m waiting on hold for 30 minutes having to receive a new, CORRECT certificate! I paid way too much to be having to go through this hassle, especially when the course is boring and out-dated looking in the first place!
I just got off the phone with a supervisor who informed me that the certificate will be mailed off, but they will only pay for 3 day delivery and not overnight, even though THEY messed up! If I have ONE more microscopic issue with this company and not receiving the product I paid them for, they WILL be reported to the better business bureau!!!! It takes a lot to make me want to complain about a company, but this one is really taking me to that point.
Response: Hi Amy,
I want to apologize again for the issue you experienced and the treatment you received. We have contacted you outside the course to process a full refund for the course cost and hope that you are satisfied with the resolution. We thank you for bringing these issues to our attention and are working to resolve any confusion for other customers.
If you have any further questions or issues, please feel free to contact me directly.
American Safety Council Quality Assurance
Texas Driving Course - Useless customer support
I did not do voice authentication on time. Now they say my account has been suspended and I have to start all over again. New registration and start course from beginning.
I am a professional and I don\'t have time to do this all the time. There was no exception or help for me in reactivating my account. Foolish customer service. Well, thanks for just deleting my account when I put so much effort and was almost about to complete my course. Now I have to waste my money and time again.
Response: Hi Alek,
We appreciate your feedback and apologize for any issues experienced in the course. After looking into your account, I see that you graduated this week.
As for the issue you experienced, biometric validation lockouts will occur if you leave your course to sit without looking at it. While we had already unlocked your account five times for this issue (and subsequently unlocked your second course five additional times), unfortunately, we were unable to refund your course because it was over 180 days from your original registration date. Texas regulations and our terms and conditions do not allow us to issue refunds after that date.
Again, we do apologize for any inconvenience and are glad you were able to complete your course!
new jersey defensive driving
Good course, appreciate the online availability and coupon.
ct traffic school
Maybe a little shorter time would help but being able to take course at home is fantastic
california traffic school program
I found the video portions especially compelling and informative. And customer service was great; very prompt, answered my question.
AZ Defensive Driving
Keep up the good work!!!! Very Satisfied.
fl first time driver course
This course is very good and taught me alot. My brother took this course then I took it and my two sisters will take it when it's their turn. It is very helpful. Thanks
The entire course is very educational.
ny insurance discount
I thought the program was perfect!!