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Defensive Driving Course
I was locked out of my account after more than 4-hours on the course. I am requesting a Full refund of payment and a chance to complete the course or a certificate of completion.
Response: Hi C, We will honor our satisfaction guaranteed refund policy. The refund will take 3-4 business days to process back to your financial institution.
Further, I have unlocked your account. Please just let us know if you have any concerns and I can address them close to immediately via email.
Thanks for sharing your feedback and concerns, we take all feedback seriously, and use it when appropriate to enhance our courses and students experience.
I was locked out due to biometrics. I called and was on hold for a while before someone picked up the 1st time. They said they unlocked it, but they didn't and now I've been on hold for over 20 minutes.
Response: We regret that you had trouble getting through to the call center, and when we saw this complaint we ended up speaking to you personally, and resolving the matter to your satisfaction. We are very thankful that you gave us the opportunity to resolve this issue. You can respond to email@example.com with any questions or issues.
We do appreciate your feedback though, and we try when possible, to use suggestions and criticisms to improve our students experience and courses where appropriate.
Thanks again and we regret the trouble you had,