Reviews and Testimonials
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- Certificate Delivery
- How To Get In Touch With Us
- “I passed! What do I do next?”
- Course Experience
- Overall Customer Satisfaction
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helped get onto course
kelsey was very helpful with my tablet so that I could navigate within my course
Traffic school
kelsey was very helpful with getting me into my course.
Help
Kelsey was great in Customer Care, helped me get through course pages when I had difficulty navigating on my own in my Texas DD course.
course help
Customer Care helped me get the course audio working on my device. Kelsey stayed on the phone until it was working.
service
I had trouble submitting my Voice Authentication. I got help with how to provide my voice samples, so I could continue in my course. Very nice service from Kelsey.
Response: Glad to hear that our Customer Care agent, Kelsey, was able to assist you! It looks like you have graduated successfully! Your certificate is on it\'s way via USPS! 🙂
Great Service
I though the course was great and I worked with Briauna concerning a request and she was incredibly helpful. You have great people in your organization.
Thanks
Briana responded swiftly and took care of my problem thank you.
Great Service
The customer service was very helpful, friendly, and quick. Briauna was a great help.
Great Service
Briauna understood my problem and helped me get through it. I appreciate the great service I was given. Thank you.
Certificate Delivery 7-10 days
I can not believe I took the course to be told at the end they will mail my certificate in 7-10 days. It was a online course I thought I would get it via email now I wasted my money because my insurgence expires long before that
Response: Hello Pamela,
I am sorry to hear you are upset about the mode of delivery for your certificate of completion. For the CA Mature Driver course, the certificate is printed on a special card-stock paper that is mailed only. We do mention this on the website in our FAQs, as well as within the course introduction, which mentions that certificates are shipped via USPS First Class Mail.
Please understand that even if you turn in your certificate \"late\" for the sake of submitting to your insurance agent for your policy renewal, they will usually honor a pro-rated discount based on your date of completion! I suggest that you contact your insurance carrier to discuss that prospect with your agency. As well, if your carrier wishes to contact our center while you are on the line, we would be happy to verify your completion verbally on the telephone, if that assists you in your situation.
If you have any further questions or concerns, please let us know! We are available 24/7 at 1-800-732-4135.